Whenever we design an aplicação thinking about the customer experience, we practice UX Design.
É It is a process where we have to understand the client, the usage context, the business objectives and the process, in order to design and structure a solution that solves a challenge.
A well-structured support area, from the start in the information architecture, in the content, in the navigation and in the clarity of the screen of the actions, has the ability to reduce support requests, improve brand perception and leave the more complex cases to the support team.
The understanding of the customer journey and the situations in which support is needed, greatly influences the design of the interaction flow, for an experience capable of reducing friction and facilitating problem resolution.
So that anyone can use without needing instructions or support, freeing human assistance for more complex sales. The result is faster sales, fewer mistakes and fewer complaints.
Going from the tasks of research, which help understand the usage context, às tasks of interface design, which realize the entire experience, é a work for a ux design team.
The work applications, where it is expected that the user spends many hours of their day, they bring increased challenges because they must be designed for an extreme ease of use, which facilitates daily processes and tasks without doubts and friction, and at the same time, the onboarding of new elements in the team.
Listening to the teams that will use these applications and understand their difficulties, is essential, so that the final product is very close to the reality of daily operation.
A process can have impact in various areas of the company, and it often happens that a UX design work helps to find frictions and us that are preventing its quick resolution and facilitating the users' experience.
The immersion and user interviews help find and resolve these frictions, and often only we awaken solutions that were only dormant in the users' heads.
Há a common point in these cases: we are always design the experience of the client, as a critical success factor in generating more results for the business.
More sales, more interactions, less need for support and assistance, more time to handle complex requests and add value to companies and to people who use their services.
The design of the sales application of the reviewers of CP, led us to discover realities and user stories, which helped us to rethink the entire application, for a much easier, agile and productive use.
UX Design é is above all a process with many steps, involving many people, with various experiences and competencies.
It is also a process where converge various disciplines, which together help create truly effective digital experiences.
For more than 20 years that we have helped companies create interfaces that truly work. Não matter if é a complex portal, a mobile application or a B2B platform – we have the experience and the agility necessary to deliver concrete results.
And very natural! We try to answer all, but if you don't find any here, you already know, contact us.
The audits UX identify exactly where estão the problems in an interface and propose solutions concrete and prioritized over time.
We analyze user flows, identify abandonment points, assess information clarity and measure interaction efficiency. The result is a detailed report with specific recommendations, impact estimates and implementation suggestions.
This approach is particularly valuable for companies that already have functional digital platforms but want to optimize them for better business results.
We also conduct audits on sites, with the same type of objectives, but expanding the scope to other topics such as SEO and accessibility.
We regularly work with software development companies and low-code platform integrators. Our experiência teaches us that the best projects are born from close collaboration between UX design and development.
We speak the language of programmers, we understand technical limitations and propose solutions that are simultaneously excellent for users and technically feasible.
A collaborative approach that results in more efficient projects, more realistic timelines and higher quality final products.
A good experiência digital goes far beyond the interface. The copy writing, the vídeos explanatory, the animações and all elementos de comunicação are part of the user experience.
Our team of content design has the ability to create all these elements in a coherent way and aligned with the project's objectives.
From micro texts that guide the user até onboarding videos that simplify complex processes, we ensure that each word and each image contribute to a more effective experiência.
Not all of our projects can be presented in público, and therefore será more interesting to schedule a conversation, where without commitment, we can talk about our past experiência, and see how we can create or optimise the digital challenge.
Remote First, based in Lisbon, Portugal, we design for the world
Send your request, we analyze it and, in addition to the quote, we share the first ideas.
address
Filipe Folque Street, 2 — 1º E
1050-113 Lisbon
Portugal
