The feedback we receive can sometimes feel like bullshit.
I recently spoke with a CEO who told me she received feedback from an employee who proclaimed, “This company doesn’t care about parents.” The employee then proceeded to gripe about the lack of maternity and paternity benefits.
Admittedly, the CEO agreed that the company’s maternity and paternity leave policies could be improved… But she was livid about the broad accusation that “this company doesn’t care about parents.” What an unfair generalization. The CEO was a parent, herself!
The CEO was conflicted about how to react to the feedback: She didn’t want to come off as being defensive to her employee. But she also didn’t want sweeping, inflammatory remarks to be seen as well-received by the employee. How was she supposed to take this feedback? It felt like bullshit.
Read all about it > HERE <