Steven, the VP operations of a media company, was asked to present on the organization’s digital transformation program to its top 100 executives during an annual strategy retreat. As public presentations had never been his forte, Steven spent an extraordinary amount of time preparing for the event. But despite these preparations, he blanked out when it was his turn to speak. His presentation was so bumbling and confused that Steven couldn’t bear to go into work the next day…or the next one after that. The complex set of emotions that Steven was feeling have a simple name: shame.