Question Everything .is/listening
Shared by Jorge Oliveira / 30.04.2017

So you think you want a chatbot? 10 questions to ask before you begin

At Fjord London, we recently wrapped a chatbot project with a client and, increasingly, we’re seeing a trend where clients are exploring chatbots and/or conversational UI.

On reflection, as a newcomer to chatbot and artificial intelligence design, there are questions I wish I had asked at the start of the project.

Each question is important to consider, and many of them have implications on the rest.

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